Booking will be accepted ONLY with the web site booking form and confirmed upon receipt of appropriate deposits of the 30% of the total amount and balance payment.

Upon receipt of confirmation from Accessible Italian Holiday the balance of your holiday costs will be due 10 weeks prior to departure, unless otherwise advised at the time of booking. No reminder will be sent and we reserve the right to cancel your reservation if the balance is unpaid 10 weeks prior to your date of travel when cancellation charges, as shown in these Terms and Conditions, will apply.

Until your booking has been confirmed, we reserve the right to make any necessary changes. After confirmation we will take reasonable steps to make changes requested.

If you wish to cancel your holiday, the person who made the booking must do this in writing. The date of cancellation is the date it is received in this office. The cancellation fees will be a percentage of the total holiday cost based on the number of days before departure within which we receive notification as follows:

• More than 2 months – deposit.
• Between 2 months and 35 days – 40%.
• Between 34 and 22 days – 70%.
• Between 21 and 15 days – 90%.
• 14 days and less – 100%.

All descriptions of properties and services are made in good faith and every care is taken to ensure their accuracy. However, owners of properties, amenities, entertainment’s etc. may change their services from time to time and without notice and Accessible Italian Holiday shall not be responsible. We shall endeavor to notify you of changes of which we become aware prior to departure. All accommodation in our web site has been inspected by a disabled person on behalf of Accessible Italian Holiday and in the opinion of our representative the accommodation is suitable for use by a disabled person. However, disabilities vary considerably and it is your responsibility to make known to Accessible Italian Holiday all special requirements you have.

For the protection of your party it is a condition of booking that all members must take out COMPREHENSIVE TRAVEL INSURANCE. This policy must include cancellation cover; 24-hour medical and emergency service, repatriation and a 24-hour emergency telephone help line. Clients arranging their own insurance must do so immediately thereby covering for the possibility of cancellation and subsequent loss of monies.

All villas and apartments offered by Accessible Italian Holiday is privately owned and we act as an agent for the owners, or their representatives. Only those persons named at the time of booking may occupy the property. Breakage or damage must be reported to our local agent immediately and the appropriate payment or replacement made locally before departure. If there has been a breakage or damage at the property, a claim may be made against you. We reserve the right to charge for any breakage or damage, which is discovered after you have vacated the property and which has not been reported.

You must include full details of special requirements (and where appropriate of your disability/medical condition) on the booking form. These will include roll-in shower, hoists, special diets on flights etc. It may be helpful if you give information as to the nature of your disability. If any of the facilities mentioned in the web site are vital to you then you must mention this on the booking form.

In order to process your booking it is necessary for us to collect personal data from you and members of your party. Such suppliers may be outside continental Europe. By signing the booking form you confirm your consent to the use of your data ONLY for internal administration records.

Where requested, Accessible Italian Holiday will endeavor to arrange on your behalf for you to hire equipment from local suppliers at the resort or to arrange medical services such as nursing, oxygen supplies or dialysis. Accessible Italian Holiday accepts no responsibility for ensuring that this equipment or these services will be available for you or will be suitable for your requirements. Any loss or damage caused by the equipment you hire, or services provided to you in the resort will be the responsibility of the local supplier. Accessible Italian Holiday accept no responsibility for the selection or fitness for purpose of the equipment or services supplied or for any loss or damage caused by its use.

If you are visiting an EC country, we strongly recommend that you acquire the E1-11 Health Form. It is essential that all persons on medication or under medical treatment obtain permission to travel from their doctor. Some airlines require a certificate confirming ‘fitness to fly’.

It is a condition of booking that you have adequate insurance cover (see Conditions and Terms of Booking). You should read the insurance policy document carefully. It will give you full details of what is and what is not covered and the conditions of cover. Cover will vary from policy to policy and insurer to insurer. HEALTH: OUR POLICY CONTAINS RESTRICTIONS REGARDING PRE-EXISTING MEDICAL PROBLEMS CONCERNING THE HEALTH OF PEOPLE TRAVELLING AND OF OTHER PEOPLE UPON WHO THE TRIP MAY DEPEND. PLEASE READ THE DOCUMENT CAREFULLY.

You should advise us at the time of booking should any member of your party require assistance at the landing airport. The service available to passengers with disabilities varies from airport to airport, as does the means of transferring wheelchair users into and out of the aircraft. This may involve manual lifting onto airport buses, aircraft steps and aircraft seats. At most airports, this is a well-practiced procedure.

It is the responsibility of clients travelling to ensure they have a valid passport for the duration of the holiday. You should also check Visa requirements, as these may be necessary for passport holders of certain Nationalities. Accessible Italian Holiday cannot be held responsible for the canceling of any holiday as a consequence of incorrect or invalid documentation. No refunds will be given in such circumstances. Please note that the one-year Visitors Permit is no longer valid.

You should advise us at the time of booking should you, or any of your party require special diets in-flight. It is possible to arrange special diets at resort.

To cover incidental expenses during your stay, most hotels will debit your credit card or ask for a cash deposit if you do not have one; please take this into account when planning your holiday finances. On arrival, your room is normally available between noon and 3pm. On the day of departure you will usually be asked to check-out between 10am and noon, but the hotels will store baggage until departure.